Frequently Asked Questions

Do I need to send my photo to you?

No — you insert your own printed photo at home. The dome includes a simple slot to hold a wallet-size/small print securely.

What messages can I choose for the tag?

Simply send a message and include your wording when checking out.

Are batteries included?

As there have been concerns with batteries being shipped, please be aware that you will require 2 x CR2032 3v COIN BATTEIES

How big is the dome?

THE DOMES MEASURE Approximately 16 cm (H) × 11 cm (W). They consist of a plastic dome on a wooden base.

How long is dispatch & delivery?

Handmade and dispatched in 1–3 working days. UK delivery typically 2–4 working days after dispatch.

Is the packaging gift-ready?

Absolutely, each dome is lovingly wrapped and showcased, prepared for gifting.

Can I change/cancel my order?

If we haven’t started putting it together, we can change the tag or cancel. Contact orders@glowandtellgifts.co.uk

Returns & damages

Unused items can be returned within 14 days (excludes personalised items). If damaged, we'll replace it — send a photo within 48 hours.

Care & safety

Indoor use only. Keep away from heat and water.

Do you offer wholesale?

Yes — email hello@glowandtellgifts.co.uk